Welcome to Your Upgraded Banking Experience

When NVE Bank joined the Ion Financial, MHC, Inc. family as a Division of Ion Bank, two community‑driven institutions united to bring you even more value. This transition enhances the products, services, and support available to you while strengthening our shared commitment to the communities we serve.

What This Means for You

You’ll now enjoy access to an expanded suite of financial solutions, including:

  • Enhanced digital banking tools
  • A wider range of banking and lending options
  • Life insurance, financial planning, and wealth management services
  • New technology

IMPORTANT DATES

Before Friday, March 20th at 4:00pm

  1. Update your contact information
  • Log in to Online Banking and click Manage Profile
  • To update your phone number or email address, go to Contact Settings
  1. Quicken® & QuickBooks® users
  • Download your account history
  • Keep your account number in Quicken/QuickBooks, but disconnect NVE Bank as the Financial Institution

Friday, March 20th – Monday, March 23rd

  1. Online Banking, Mobile Banking & Bank-By-Phone
  • Unavailable from Friday, March 20th at 4pm until Monday, March 23rd at 9am
  1. ATMs/Debit Mastercard®
  • ATMs will work for deposits and withdrawals, but:
    • No balance inquiries or transfers
    • Temporary withdrawal limits
  • Continue using your NVE Bank Debit Mastercard® through Sunday, March 22nd
    • Full card usage will resume Monday, March 23rd
  1. Branches
  • Open Friday, March 20th until 4pm
  • Closed Saturday, March 21st and Sunday, March 22nd
  • Reopen Monday, March 23rd at 9am
  1. Bill Pay
  • Unavailable Friday, March 20th at 4pm

Monday, March 23rd and beyond

  1. Quicken® & QuickBooks® users
  • Log in to Online Banking
  • Go to Banking Services → Quicken/QuickBooks
  • Enroll in Direct Connect Service or download a Web Connect File
  • When reconnecting your accounts, select Ion Bank
  1. Bill Pay
  • Available Tuesday, March 24th at 9am
  1. Online banking (iBanking) password
  • Your password will reset to ZIP code + last 5 digits of your Tax ID Number (businesses will use the business ZIP code and business TIN)
    • After logging in, you’ll create a new password & accept updated Terms & Conditions
  1. Statements
  • You’ll still receive your statement at month-end
    • If you have multiple accounts under the same tax owner, statements may be combined
  1. Mobile Banking App
  • Your User ID stays the same
  • Password will match your new iBanking password
  • Download the Ion Bank Mobile App from Apple or Google Play

TRANSITION HIGHLIGHTS

Account Numbers

 Your account numbers will remain unchanged during the conversion process unless you are specifically notified otherwise.

Checks

 You can continue to use your existing checks. Ion Bank checks won’t be needed until your current supply is exhausted.

Debit Mastercard®

Use your NVE Bank Debit Mastercard® through Sunday, March 22nd. This card will deactivate on Monday, March 23rd.

You will be receiving a new NVE Bank, A Division of Ion Bank Debit Mastercard®. To activate this card, call 800.992.3808 and set a Personal Identification Number (PIN). After conversion, spending limits will change to Ion Bank limits as shown in your updated account disclosures.

ATMs

During the conversion weekend, you can continue to make withdrawals, deposits, and payments as usual. However, balance inquiries and transfers will not be available, and withdrawal limits will be temporarily reduced for both consumers and businesses at ATMs and Point-of-Sale (POS). After the conversion, Ion Bank spending limits will apply.

Online Banking

Unavailable: Friday, March 20th at 4pm until Monday, March 23rd at 9am.

User ID: Stays the same.

Password: Temporarily reset to ZIP code + last five digits of your Tax Identification Number (TIN) (businesses will use the business ZIP code and business TIN). After your log in, you’ll create a new password and accept Online Banking Terms and Conditions. For your protection, our system may send you a text or phone challenge.

Bill Pay & Transfers: Scheduled payments and transfers will carry over unless payee address is missing. Review payee details to avoid any issues.

eBills: Must be reestablished.

Account Nicknames & Alerts: Must be reestablished.

Quicken/QuickBooks: Download history before March 20th and disconnect NVE Bank as the Financial Institution. Reconnect using Ion Bank after the conversion.

Mobile Banking

The NVE Bank Mobile App will be unavailable from Friday, March 20th at 4pm and going forward.

After Conversion: Download the Ion Bank Mobile App.

User ID: Stays the same

Password: Your password will be the same as your new Online Banking password. Refer to the password instructions above in the Online Banking section.

Bank-By-Phone

Unavailable: Friday, March 20th at 4pm until Monday, March 23rd at 9am.

PIN Reset:

Personal Accounts – your PIN will be reset to the last four digits of your Tax Identification Number (TIN). Use this PIN the first time you call. You will be prompted to set a new PIN which can be the same PIN you previously had.

Business Accounts – any authorized signer’s PIN will be reset to the last five digits of their Tax Identification Number (TIN). Use this PIN the first time you call. You will be prompted to set a new PIN.

Statements

You will be receiving two statements in the month of March.

Before Conversion: Regular statements include transactions through March 20th, 2026. Your eStatements will be converted.

After Conversion: The first Ion Bank statement will include transactions from the conversion date through month-end. It will be available by the end of the first week following conversion. For multiple accounts, your statements will be combined for any accounts owned by the same tax reported owner and the same joint owner(s) where applicable.

eStatements: All statements currently available to you will be available in iBanking after conversion (up to 51 months of statements will be available depending on when you enrolled in eStatements).

Transactions

Transactions that you make on Friday, March 20th after 4pm through Monday, March 23rd at 9am will post as early as Monday, March 23rd.

Direct Deposits: Arrangements you have in place will remain the same. No action is needed unless we contact you with specific instructions.

Automatic Withdrawals and Preauthorized Payments: Any automatic withdrawals or preauthorized payments you already have set up will continue as scheduled and do not need to be reestablished unless you receive specific instructions.

Cash Management & Business Services

If you are using Merchant Remote Deposit Capture or Positive Pay, you will be contacted by a member of our Cash Management Team prior to conversion to discuss your specific relationship needs.

CDs/IRA

There are no changes to the current rate, term, or maturity of your CDs and/or IRAs. Your account number will change; the first set of numbers before the hyphen will drop.

Note: When the CD matures for the first time after conversion, it will roll into Ion Bank’s term which may have different penalty rules.

 

Product Transition Charts

Consumer Checking

consumer checking

Business Checking

business checking

Consumer Savings

consumer savings

Business Savings

business savings

 

What’s New For You

Customer Contact Center

Friendly, live Customer Consultants are ready to help. Call 203.729.4442 or email online@ionbank.com.

Hours: Mon–Fri: 7am–8pm | Sat: 7am–3pm

Allpoint® Surcharge-Free ATM Network

Access 55,000+ free ATMs worldwide at CVS, Target, Walgreens, and more. Find locations at AllpointNetwork.com/locator or via the Allpoint app.

Apple Pay® & Samsung Pay®

Add your NVE, A Division of Ion Bank Debit Mastercard® to your digital wallet for easy mobile payments.

Ka-Ching! Account Program1

Every time you make a non-PIN purchase more than $50 using your NVE Bank, A Division of Ion Bank Debit Mastercard®, we’ll pay you the cents from your purchase deposited directly into your savings account.

1Term & Conditions apply and can be viewed at ionbank.com/personal-banking/savings/ka-ching-program/.

COMING SOON

Personal Teller Machines

  • Enjoy extended banking hours with live video bankers.
  • Mon–Fri: 7am–8pm
  • Sat: 7am–3pm
  • Select holidays
  • Also a 24/7 ATM

Referral Program

Refer friends or businesses to NVE Bank, A Division of Ion Bank and earn up to $500.

iMoney

Manage all your finances in one place:

  • Budgeting tools
  • Account aggregation
  • Categorization
  • Real-time financial insights

iBanking & Mobile App Features

  • Zelle® & Zelle® for Business
  • Wire Transfers
  • Bill Pay
  • Account Alerts
  • Stop Payments
  • Secure Forms
  • Direct/Web Connect for Quicken® or QuickBooks®
  • Online Account Opening
  • Instantly deactivate/reactivate your Debit Mastercard®

Credit Sense

Free credit monitoring in iBanking:

  • Daily credit score access
  • Real-time alerts
  • Credit score simulator
  • Personalized credit report
  • Special credit offers

 

FAQs

Q: When will the conversion happen?

A: Friday, March 20th at 4pm until Monday, March 23rd at 9am.

Q: What are the hours during the conversion?

A: All branches will be open Friday, March 20th until 4pm, closed Saturday, March 21st and Sunday, March 22nd and reopen on Monday, March 23rd at 9am.

Online Banking, Mobile Banking and Bank-By-Phone will be unavailable from Friday, March 20th at 4pm until Monday, March 23rd at 9am.

Q: Who should I contact with questions that I have before the conversion?

A: Please contact NVE Bank, A Division of Ion Bank at 201.816.2800 or custsvc@nvebank.com.

Q: Who should I contact with questions I have after the conversion?

A: Please contact Ion Bank at 203.729.4442 or online@ionbank.com.

Q: What is Ion Bank’s routing number?

A: 211174178

Q: What if I do not update my routing number to Ion Bank’s routing number?

A: We recommend updating your records to reflect the new routing number. However, if you continue using the previous routing number, your transactions will still process without disruption.

Q: How will I know when my eStatements are ready for viewing?

A: You will receive an email from “IonBank (randomly generated letters)@e-notification.net” informing you that your eStatement is available in iBanking.

Q: What is the Bank-By-Phone number?

A: 888.891.4219

Q: How do I report if my Debit Mastercard® is lost or stolen?

A: During Business Hours: Monday – Friday 7am-8pm and Saturday 7am–3pm | 203.729.4442. After Hours: 24 hours a day, 7 days a week | 800.472.3272

Q: Will my account numbers change?

A: Your account numbers will remain unchanged during the conversion process unless you are specifically notified otherwise. Your Debit Mastercard® number will change. CD/IRA account numbers will change; the first set of numbers before the hyphen will drop.

Q: Will my Online Banking User ID and Password change?

A: Your User ID will remain the same. Your current password will be temporarily reset to your ZIP code and last five digits of your TIN (businesses will use the business ZIP code and last five digits of business TIN). After your log in, you will be prompted to reset your password and reaccept Online Banking Terms and Conditions. For your protection, our system may require a text or phone call challenge.

Q: How will I be able to access funds over the conversion weekend?

A: ATMs -ATMs will stay in service for withdrawals, deposits, and payments. Balance inquiries and transfers won’t be available, and withdrawal limits may be lower than normal.

Debit Mastercard® – Use your current NVE Bank card through Sunday, March 22nd; it deactivates Monday, March 23rd. Activate your new NVE Bank, A Division of Ion Bank Debit Mastercard® by calling 800.992.3808. After conversion, spending limits will follow Ion Bank’s updated account disclosures.